two weeks no home phone

Posted: Mon Jul 07, 2008 1:15 pm

Posted this on whirlpool

I have been without a home phone for over two weeks now.

After reporting the fault nothing was done so it was reported to the TIO.

Got a phone call from AAPT & I was assured it would be fixed. A note was left on our door to say the techy had fixed the fault in their network(Helstra) but there appeared to be a phone off the hook (bull)

Prior to the fault supposedly being fixed we could ring our home phone & get a ring tone but the home phone would not ring & we could not ring out(yes we did check it with other phones) now all we get is a busy tone & our ADSL has been on the fritz since we get some net access in the morning & some in the evening but it is intermittent.

An appointment was made for today for the techy to come around so I made changes to my plans today to accommodate it. We need the net as our daughter is enrolled with an online private school.

I just got of the phone with AAPT they rang to tell me the appointment had been canceled & they could not make it till tomorrow.

I have taken photos of all of the Helstra cable Pits on our street they are in very poor condition these will be sent to the West Australian News paper as this is the third time we have lost our phone service for an extended period of time & the rain getting into the pits is most likely why the faults are happening.

They are are also a hazard to pedestrians.

These are just two of them.

It has taken over 30 minutes to to upload the pics

I have heard nothing but excuses from AAPT just had another call from them. Told them if I don't get a call from someone higher up in management within half an hour they will be getting a poor rap with the papers as well.

Joined: 30 Apr 2003 Location: In the Goatshed in Melbourne

Ask the TIO about what compensation you're entitled to. IIRC, it's something like almost 50 bucks a day after the first 5 days.

Posted: Mon Jul 07, 2008 1:27 pm

Already spoke to them its not about the money but I will take it if its coming Laughing

I am going to walk every street in town take photo's of the damaged pits & hand them to the papers.

Joined: 28 Nov 2002 Location: Melbourne

IMHO it's not AAPT's fault, their hands are tied by Helstra. I had a similar problem with Iinet when I moved. They tried as hard as they could, but in the end it was Teltra and Telstra only that could help, and as you're not a customer of theirs they're even less helpful than usual.

Posted: Mon Jul 07, 2008 1:37 pm

Ben wrote:

IMHO it's not AAPT's fault, their hands are tied by Helstra. I had a similar problem with Iinet when I moved. They tried as hard as they could, but in the end it was Teltra and Telstra only that could help, and as you're not a customer of theirs they're even less helpful than usual.

It's the fault of both companies Mad

Joined: 28 Nov 2002 Location: Melbourne

I seriously doubt it. When it was Iinet and Telstra every single time they'd arrange something, it was Telstra's fault it farked up.

The most painful thing was sitting on hold with Iinet for hours, whilst they sat on hold with Telstra.

Joined: 16 Jul 2004 Location: Brisbane, Aus.

The issue belongs to telstra - the infrastructure and therefore technicians belong to telstra.

Has it rained recently before the phone started to go?

Some of the older telecoms pits dont seal or drain properly and things start to corrode.

Paul

Posted: Mon Jul 07, 2008 2:05 pm

Ben wrote:

I seriously doubt it. When it was Iinet and Telstra every single time they'd arrange something, it was Telstra's fault it farked up.

The most painful thing was sitting on hold with Iinet for hours, whilst they sat on hold with Telstra.

AAPT stuffed up the first time not logging the fault report & now Telstra is by not fixing the fault properly last week & now canceling an appointment most likely due to a lack of techy's (we have stuff all of them in town as it is & one of them suffered injuries after he was hit by a train).

Joined: 25 Nov 2002 Location: Golden Square

longlux wrote:

Ben wrote:

IMHO it's not AAPT's fault, their hands are tied by Helstra. I had a similar problem with Iinet when I moved. They tried as hard as they could, but in the end it was Teltra and Telstra only that could help, and as you're not a customer of theirs they're even less helpful than usual.

It's the fault of both companies Mad

Yep because the phone companies pay a fortune to use the helstra maintained network. So telstra should actually put some money back into the network and fix the POS.
I was lucky, had problems and the tech was out within 48hrs and the problem was fixed. Tech seemed to be a good bloke to.

Posted: Mon Jul 07, 2008 2:28 pm

barbz wrote:

The issue belongs to telstra - the infrastructure and therefore technicians belong to telstra.

Has it rained recently before the phone started to go?

Some of the older telecoms pits dont seal or drain properly and things start to corrode.

Paul

Have a look at the pic's it pretty much explains it

Heres another one

Joined: 27 Nov 2002 Location: Lost in Melbourne.

Ben wrote:

I seriously doubt it. When it was Iinet and Telstra every single time they'd arrange something, it was Telstra's fault it farked up.

The most painful thing was sitting on hold with Iinet for hours, whilst they sat on hold with Telstra.

Tell em to call you back when its fixed.

Posted: Tue Jul 08, 2008 5:54 pm

All fixed today & they are going to compensate us.

I also sent off an email to the local shire, telstra & the local member of parliament about the condition of these pits.

Two more

Posted: Tue Jul 08, 2008 6:09 pm

The condition of the pits are about on par everywhere. It wouldn't have much to do with any fault as it is only a cover for a plastic junction box through which the cables or fibre run either in conduit or direct burial. The cables are sealed so it doesn't matter whether the cover is broken and not waterproof.

More of a trip hazard.

Joined: 18 Nov 2006 Location: Boganville

you know when those phone lines get flooded it affects your ADSL connection, you get drop outs and such and such

Joined: 30 Mar 2008 Location: ,East gippsland

Took us six weeks of running around ,waiting on hold ,an complaints to every different party involved
Finally was given the number for Jane Oakleys Office (the victorian manager ) next day they fixed the phone
Now i ring this number every time
03 51424541 or 1800687829
Hope this helps ya

Joined: 09 Aug 2005 Location: at church watching porn

At the end of the day helstra dont give two shizzles about the network.... Im a contractor for helstra and every day i deal with this sort of thing if not twice as bad,some joints are that farked they fix them temporary put a bag around them and wait till the next bit of rain......AKA Bagged Joint,
All you can do is speak to the telecommunications ombodsman, that is what i suggest all my customers do if they have a problem...
OH AND I HATE HELSTRA, ITS JUST A JOB SOMETIMES NOT A GOOD ONE....

Joined: 18 Nov 2006 Location: Boganville

frigga 40 wrote:

At the end of the day helstra dont give two shizzles about the network.... Im a contractor for helstra and every day i deal with this sort of thing if not twice as bad,some joints are that farked they fix them temporary put a bag around them and wait till the next bit of rain......AKA Bagged Joint,
All you can do is speak to the telecommunications ombodsman, that is what i suggest all my customers do if they have a problem...
OH AND I HATE HELSTRA, ITS JUST A JOB SOMETIMES NOT A GOOD ONE....

I used to work for them too, i now boycott everything Helstra.

Joined: 07 Jan 2008 Location: Maitland

frigga 40 wrote:

At the end of the day helstra dont give two shizzles about the network.... Im a contractor for helstra and every day i deal with this sort of thing if not twice as bad,some joints are that farked they fix them temporary put a bag around them and wait till the next bit of rain......AKA Bagged Joint,
All you can do is speak to the telecommunications ombodsman, that is what i suggest all my customers do if they have a problem...
OH AND I HATE HELSTRA, ITS JUST A JOB SOMETIMES NOT A GOOD ONE....

Telstra own all the infustructure. The system these days is a absolute joke.

I do exchange work and the quality of work I come across these days is pathetic. I am a contractor and if my quality of work goes to crap we have to go back and fix it.

Telstra guys on AWA's are the work for shitty work. They are paid per job now and since AWA's came in the quality of work has gone right out the door.

No one has any pride in there work these days and I have had enough. I am getting out. Telstra guys can get away with anything where as contractors cannot.

Dave.

Joined: 29 Jul 2007 Location: Found

I saw an interesting graph somewhere today...

Basically in the last 10 years the number of people employed by Telstra have dropped from around 80,000 down to 30,000..

Joined: 07 Jan 2008 Location: Maitland

Froon wrote:

I saw an interesting graph somewhere today...

Basically in the last 10 years the number of people employed by Telstra have dropped from around 80,000 down to 30,000..

Its getting less then that as time goes on. Telstra has gone to shit and the network is heading that way to.

The directors keep the share holders happy but it the band 4 and 5 all the way to 8 that keep the customer happy.

Dave