KFC and others and shit service and screwed orders

Joined: 27 Nov 2002 Location: Lost in Melbourne.

Went to get the kids a treat on way home lastnight from KFC..
*SHOCK* they managed to fuk the order up.

So I went to their website, and sent them a nice "PRODUCT OR SERVICE FEEDBACK", since they dont have a complaints department. (Probably cost them billions in bandwidth).

Anyway, I dont think I got my point across?
Any suggestions?

Anyone else sick of their orders being . up?

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Once again the 7 fingered 12yr olds that you people hire on $3.00 an hour to screw peoples meals up have done it ONCE AGAIN. As common as the sun coming up! Everytime our friends or take the kids for a treat on the way home from sport for being good your company screws it up. Why do I think they are 7 fingered? BECAUSE THEY CANT FLAMMIN COUNT.

I mean we are used to ordering a 5-piece pack and getting 3-4 pieces and a 1/4 box of soggy chips or dinner for 2 with only 1 lot of chips and 1 instead of 2 potato and slime but this is a beauty.

Tonight for a TREAT for my son and daughter we asked what they would like - POPCORN CHICKEN came the call. We thought we will go in and order takeaway instead of letting the drive through clown stuff it up. The writing was on the wall, when someone else from the drive through had to come inside to get their order fixed up.

We would like a dinner for 2, and also 2 x Kids meals with popcorn chicken. Kids meal – not really hard is it? 3 soggy chips in a chip box and 5 crumbs of chicken called popcorn chicken and a drink.

Well one order was right – this brought a tear to my eye. Who will lose their job for getting it right? The other box came with 1 tiny dried out stale drumstick that the cat even snubbed. Now, since when is a drumstick anything like popcorn chicken?

We called the store and asked to speak to the MANAGER who couldn’t be much more than 18yrs old and couldn’t have had less interest in the issue at hand if he possibly tried. I asked politely how he would rectify the problem. “Rectify” That took some explaining I can tell you!

Meanwhile my 3yr old daughter has no treat and is crying thinking she is in trouble and been bad since everyone else has food. Where is her dinner?

Anyway back to the “Manager”. He informs us to drive the 15-20 minutes back to the store to pickup 1 x popcorn chicken box – no chips, no refund and nothing for my daughter. I asked if he was joking, but sadly but not suprisingly he was serious. Yes, I’ll dish out my time plus $5 in fuel or $10-15 in a taxi to fix your screw up and pick up $0.10 cents of popcorn chicken. I inform him that it’s unacceptable for us to be expected to fix your screw-up. He couldn’t understand why it was unacceptable.

I suggest to him that he can bring it to us since it is regular for them to screw it up for once - JUST ONCE they could fix it up.
“I can’t do anything. I’m not allowed to leave the store and I’m the only one old enough to have a license so nobody else can bring it”. I suppose it’s about saving money by paying kids as little as possible, nothing at all to do with service is it?

I suggested that he put it in a Taxi and pay for it and send it to my daughter, thus he doesn’t have to leave and my daughter gets her treat. Simple solution isn’t it? But I’m not sure if he knew what a taxi was. Are they trained to be stupid to the point where people just give up and hang up? Is that part of the training?

Where do KFC find these people Antarctica or the Amazon?

You people must be proud of the money they save you by short changing people. Is it planned? Are they trained to do it? Almost as good as the clown store but keep going they are getting there.

Anyway, you wont give a toss what I’ve written, as you probably have thousands of these to get through a week.

Now, what are you people going to do to compensate (I'd say rectify the problem but I had to explain that last time) my daughter, and make sure this doesn’t happen? I’m not expecting much really. The days of customer service died back in the 80’s. But my daughter was very upset and did not deserve what she got – NOTHING. But she did enjoy her Pizza that was delivered (they have more than one person with a license).

Hoping she will accept that as a treat from now on. They get it right first time.

I eagerly await your scripted reply.

Joined: 15 Jan 2004 Location: Melbourne

Grumpy old men should stay away from dead chicken takeaway joints.

Very Happy

You and Barnsey are sufferening chook rage.

Joined: 08 May 2005 Location: www.waynecounty.com

I am detecting a rebellion here
With this and Barnseys thread I have concluded that all the kids are secretly getting back at the old farts by farking them around with their KFC/McD/Red Rooster/Oporto/Jacks/Crispies etc orders

It time the old farts took a stand and returned fast food back to convinces it should be - I couldn't be farked so I don't want to be farked fast food for the ruggers

Joined: 13 Apr 2007 Location: Maitland, NSW

I know how you feel. Do what i do & look in the bag before you leave!

Posted: Sat May 03, 2008 11:01 pm

Had similar experiences at KFC Midland WA.

They seem to have brain dead gormless teenage stoner's behind the counter every time we go in.

Joined: 18 Jan 2003 Location: perth wa

that will teach you for buying crap takeaway food ,instead you should of cooked them and your self a nice home cooked meal which more than likely increase there brain size than decrease it. The Finger

Joined: 20 Mar 2006 Location: Geelong

I actually used their (KFC) website to lodge a complaint also and was quite pleasently surprised with their response.

Not only did i receive a phone call and a response via email, i also got a letter in the mail.

It was all relatively swift and addressed the issues i raised with them

I hope you get the same type of support that i did.

Joined: 16 Oct 2004 Location: the internet, der

longlux wrote:

Had similar experiences at KFC Midland WA.

They seem to have brain dead gormless teenage stoner's behind the counter every time we go in.

I thought everyone in Midland was like that?

Anyways, people with arts degrees need pay too, cut them some slack! Laughing

Joined: 27 Nov 2002 Location: Lost in Melbourne.

bazooked wrote:

that will teach you for buying crap takeaway food ,instead you should of cooked them and your self a nice home cooked meal which more than likely increase there brain size than decrease it. The Finger

I actually love cookin.. but once in a while a treat of cooked faeces is good for them.. LMAO

Joined: 18 Mar 2008 Location: Perth, WA

mmm deep fried faeces lol

Joined: 18 Jul 2006 Location: Melbourne

You bastard. A pimply 15 year old just got the sack, over that. Crying or Very sad

The manager would have got the sack too, if head office found out he put a pack of chips in a cab. Laughing

Imagine the poor, hungry cabbie, with a large chips on the front seat, strapped in by a seatbelt, with a pre paid cab charge.... Laughing

Joined: 11 Dec 2002 Location: Gold Coast, Queensland

they are usually hopeless....

thats my 2 cents to this thread

Joined: 11 Jun 2007 Location: Queensland

Chances are your kids will one day be working at kfc at doing the exact same thing. Drama Queen

Joined: 11 Feb 2004 Location: Norseman

Maccas in midland is about on par with that, But you have to wait twenty minutes to find out your order is wrong.

Joined: 21 Aug 2006 Location: nowhere interesting

Mate at works is ... largeish ... and eats KFC quite often. Gets the usual stuff-ups, but as he normally does drive-thru, he usually can't be stuffed taking it back and complaining.

Karma came back to him a coupla months ago though ... went through drivethru, ordered a Zinger burger, drove to next window, was handed a family sized meal!!! 18 pieces of chicken, pop corn chicken, 1.25L drink, 2 x large chips, potato and gravy, the works Laughing

So rather than correct them, he figured it was time a stuff up worked in his direction for once, said thankyou, and drove off with the lot!

Pity the Tarago full of kids behind who had to share a Zinger burger between them .... Laughing

Joined: 04 Jan 2006 Location: Western Sydney

I give them my order, and get them to read it back to me. While they are getting it all I watch them to ensure the following

1: The food looks fresh and is a good size
2. They get the right food
3. If it is a custom order, say no tomato, I confirm when they bring it back.

My sister works at KFC, after working at McDonolds for 2 years before hand she said the reason for the poor service is the lack of training and the lack of procedures.

Joined: 28 Mar 2008 Location: SYDNEY

Had a friend who always used to order a burger without something, something useless like pickles - claimed he was allergic so they had to make him a 'new one' which had never had pickles on it and that way he always got fresh cooked crud.

But honeslty KFC. about once every 12 months I think damn I could go for some KFC! get some then barely get out the door before I remember it tastes like crap and throw it in the nearest bin.

Next time I would look for the store owner details on the store wall, rather than head office, look them up in the white pages, get the address, then light a bag of dog shit and leave it on the front door after ringing the bell.

it wont get you your pop corn chicken, but at least he will be as shitty as you are armsup

Joined: 24 Dec 2002 Location: South Australia

Macca's is just as bad at "rectifying" orders.

come back and we'll give you the burger/chips that you asked for.

what's in it for us to come back?

even had one instance where the Mrs got her burger home, there was no lettuce.

rang em up, and the manager was "are you sure there was no lettuce?"

no, we just ring up complaining about the lack of lettuce for kicks!!!

Hungry Jacks Gilles Plains is the worst fast food joint i've ever experienced. the Mrs always orders no tomato because she is allergic to it, and i order extra bacon because i'm a fat prick. in 6 consecutive orders, we counted 14 screw ups. from the wrong size meal, to the wrong shit in the burgers. once we returned the burgers 3 times before we got what we originally ordered.

Joined: 27 Nov 2002 Location: Lost in Melbourne.

bad_religion_au wrote:

even had one instance where the Mrs got her burger home, there was no lettuce..

how about a Burger that only had 1/2 of the bun? Went to hand to to missus, the wrapping felt soggy.. she opened it, there was top of bun, brown lettuce, sauce, and chicken bit, then no bottom bun..

Oh yea, some quality . work at these take aways.

Joined: 31 May 2005 Location: Sydney

This thread is making me hungry. Crying or Very sad

Joined: 29 Mar 2005 Location: Gympie

You sure do winge a farking lot over a scugny takeaway feed....If you know they always fark the orders up go somewhere else or at least have a look in the bag and make sure its what you ordered. Pretty simple...

Joined: 10 Jun 2004 Location: North West Qld

Zookified wrote:

You sure do winge a farking lot over a scugny takeaway feed....If you know they always fark the orders up go somewhere else or at least have a look in the bag and make sure its what you ordered. Pretty simple...

I disagree.

When you're committing a self inflicted gastronomic atrocity, you should at least get decent service, as Bogged states.

Otherwise, you could stay home and create your own disgusting burger with the lot.

The price you pay for these deep fried grogan burgers.............it deserves a bit of service, to take your mind off the grievous bodily harm to the colon, I reckon.

Still, in an ideal world, KFC, Maccas, et al, wouldn't exist, because society in general, would have a higher self esteem, and there wouldn't be a demand for any of it.

I always find it ironic that the teenage kids who work in these places, tell you to "have a nice day" as you fork over your cash and walk out with your cardboard coffins of McFilth.

They know full well, that you are incapable of having a "nice day", because you have demonstrated that you think lowly of yourself for buying their crap, in the first place, and that later on in the "good day" you're having, you'll be doing nasty poohs and be wildly crook in the guts, and have an even lower self esteem as you wipe your bum, as a result.

Nice day, my arse. Rolling Eyes

Joined: 09 Apr 2003 Location: Carrum Downs V Posts: 3330

We ALWAYS call up the particular store, either KFC, Fish & Chips, Noodles or whatever, and let them know they screwed it up.
Our KFC even has a IOU book, so when we go, we always tell them what they owe us, and don't fuk this order up!

Joined: 31 May 2005 Location: Sydney

Barnsey wrote:

When you're committing a self inflicted gastronomic atrocity, you should at least get decent service, as Bogged states.

Otherwise, you could stay home and create your own disgusting burger with the lot.

The price you pay for these deep fried grogan burgers.............it deserves a bit of service, to take your mind off the grievous bodily harm to the colon, I reckon.

Still, in an ideal world, KFC, Maccas, et al, wouldn't exist, because society in general, would have a higher self esteem, and there wouldn't be a demand for any of it.

I always find it ironic that the teenage kids who work in these places, tell you to "have a nice day" as you fork over your cash and walk out with your cardboard coffins of McFilth.

They know full well, that you are incapable of having a "nice day", because you have demonstrated that you think lowly of yourself for buying their crap, in the first place, and that later on in the "good day" you're having, you'll be doing nasty poohs and be wildly crook in the guts, and have an even lower self esteem as you wipe your bum, as a result.

Nice day, my arse. Rolling Eyes

Its funny cause its true.

I dont eat any fast food really cause Im diabetic and my lower intestine is important to me but the few times Ive had KFC/Mcd's et al I was far from impressed. The anecdotes of the chips having a half life and the sesame seeds being put on the bun so it isnt classified as confectionary should be enough to turn people away.

It really is crappy food and incredibly expensive considering the quality, not to mention the quantity. For those that dont know, a burger that can be held in one hand is not a burger!

Joined: 03 Sep 2006 Location: where ever the track takes me

Well Bruce if thats all you got to complain about, life must be good for you

Joined: 05 Feb 2005 Location: Check your six.

My son has worked for Macca's and a daughter worked for KFC.

Just a comment. They often have 'kid' managers in charge of 'kids. ' Some work the children very hard, others slacken off . That said, I would guess that these FF outlets rely on paying their workers low wages in order to keep their costs down.

Keep a lot of kids on the payroll, keep churning them over.

Joined: 15 Apr 2004 Location: Out and about

v840 wrote:

The anecdotes of the chips having a half life and the sesame seeds being put on the bun so it isnt classified as confectionary should be enough to turn people away.

My brother once sealed a medium fries, a cheese burger and some mc nuggets in seperate containers and left them.

After a week, the nuggets had gone furry and green.

After a month, the chips dried out

Three months later, the cheese burger looked the same as the day it was made Shocked

Joined: 09 Apr 2003 Location: Carrum Downs V Posts: 3330

Hahaha!! You don't have to seal them, just leave one under your car seat. Don't worry, as you know, it won't go bad!!

Joined: 13 Jun 2005 Location: Riverina

muddydigger wrote:

Well Bruce if thats all you got to complain about, life maust be good for you

But you know it isn't Laughing

If you where getting paid ~$5 an hour, and usually treated like crap, would you really care that some one got their $10 meal wrong?

Joined: 30 Mar 2008 Location: ,East gippsland

The cononel or the red headed clown what a great coice of Gastro we have